CUSTOMER SERVICE
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We assure the best possible quality of service and reliability for customers anywhere in the world. Our customers can count on timely and responsive service for all inquiries.
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Technical Support (ph. 408.519.2062 ext. 13) email: |
Ron Fischler (ph. 408.519.2062 ext. 34) email: |
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ph. 408.519.2062 ext. 13 fax 408.519.2063 |
(Shipping / Receiving / Accounting)
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ph. 408.519.2062 ext. 10 Christian Kan email: |
- Please contact our Customer Service Dept. at 408.519.2062 ext.13 or technical support, , to request an RMA form. The RMA form can also be filled out and submitted online, (see below.)
- Fill it out, then fax it to Customer Service prior to shipment to 408.519.2063.
- Once the request is received, a Customer Service Representative will contact you with an RMA number.
- Once you have received your RMA number please ship the equipment prepaid to the following address:
AnaCom, Inc.
Please ensure that a copy of the RMA Form or RMA information is included in the box(es) with the returned equipment. Please do not send units without an RMA number.
1996 Lundy Ave.
San Jose, CA 95131
USA
Phone: 408.519.2062
Attention: Repair Department
A faxable RMA form is available here:
An online RMA form can be filled out here
If the product(s) is found to be out of warranty, there is an initial cost of $250 for evaluation and testing. A cost estimate will be sent to the customer for the repair, at which time, we will require a Purchase Order to proceed.
Queries regarding repair status can be addressed to Administrative Support at 408.519.2062 ext.10 or .Warranty Statement
Please review our warranty statement here(PDF: 21 KB)
| AnaCom Service Centers |
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Worldwide Service
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Asia Service
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China Service AnaCom Beijing 白建军 (Bai, Jian Jun) B-401, No.14 ZhongHe Street BDA (BeiJing Economic-Technological Development Area), BeiJing 100176 P.R.China (Tel) +86 51029881 (Tel) +86 51029882 (Cell) +86 136 0139 5270
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| Authorized Service Representatives |
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People's Republic of China InterStellar Yu Lei Rm. A2002, Intelli Center, No. 18 ZhongGuanCun East Road, Haidian District, Beijing 100083, China (Tel) 86-10-8260 1956 (Fax) 86-10-8260 1559
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Europe Service Eclips Systems nv. Eddy Jespers Mercelislaan 8 B-2275 Lille Belgium (Tel) +32 3 3117795 (Fax) +32 3 3115032 www.eclips.be
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India Service
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Korea |
Latin America Service VICOM S.A. João Carlos de Mendonça Av. das Nações Unidas, 13797 Bl. III - 21° andar - CEP 04794-000 Morumbi - São Paulo - SP - Brazil (Tel) 55 11 4195-0125 rmal 7141 / 7150 (Fax) 55 11 421 2459 jc@vicom.com.br
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Taiwan Service
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| Russia Service Satcom Service Office #44, Technopark Business Center VVC (VDNH), Prospect Mira, Moscow, 129223, Russia (Tel) 7 (495) 974-3154/55/56 (Fax) 7 (495) 974-3159 Eugene Bondarenko Manager of Customer Service (Tel) 7 (495) 974-3154 (direct) service@satcom-service.ru
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